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Below FAQ are some common concerns of our clients ask on regular basis
If you have other questions, please just send it to info@scorestore.ae.
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Pre Sale Questions
What are the payment options available at Score Store?
Score Store accepts payments via credit cards, debit cards, net banking, Band Transfers, Tamara
What modes of payment are accepted for domestic and international orders?
For domestic orders, we accept all major debit & credit cards, net banking options, as well as Tabby For International orders we accept all major debit & credit cards
How does Score Store handle cancellations of orders?
Orders can be cancelled before it is processed by the sales team . Once shipped, cancellations are not possible. Refunds for cancellations are processed within 7-10 business days.
How does Score Store ensure the security of online transactions?
Score Store uses secure encryption technology to protect customers’ personal and payment information during online transactions.
How does Score Store protect the security of userinformation?
We take the security of your information seriously. All sensitive data, including payment details, is encrypted during transmission and stored securely. Our websites and systems are protected by firewalls and advanced monitoring tools, and access to customer information is restricted to authorized personnel only. We also partner with trusted payment gateways that comply with PCI-DSS standards to safeguard your transactions.
What should I do if I receive the wrong product?
If you receive the wrong item, please contact our sales team at info@scorestore.ae or on WhatsApp at +971 55 372 4369. Once your request is confirmed, pack the product in its original packaging along with the invoice, labels, and tags. Our courier partner will collect it and we will arrange the correct replacement.
Can I get a refund for a product bought during a sale?
No. If a product is purchased during a sale it can not be refunded . Please contact our customer support team at info@scorestore.ae for assistance.
Score Store are exclusive distributors for which brands?
CAFEC – Japan’s pioneer in pour-over coffee innovation
MHW-3Bomber – High-quality coffee tools with exceptional design
Kaloka Pottery – Handcrafted ceramic coffee wares
Nado Nado – Specialty coffee gear designed for everyday brewers
Bartooler – Professional-grade barista accessories
Fltr Purr – Innovative filtration and brewing accessories